Operation and FAQ

General Questions

Where is the warehouse?

Our warehouse is located at 2350 Dickson local 600.

What methods of payment are accepted at the warehouse?

We accept payments by debit and credit card.

How does Écoscéno determine prices?

Our team of evaluators estimates the value of materials in an unused condition. Depending on the condition of the item, the sale price will be around 50% of the item’s original estimated value.

What safety measures are you taking during COVID-19?

During the COVID-19 pandemic, please do not visit us if you are not feeling well, especially if you have unusual breathing problems (runny nose, fever, shortness of breath, sneezing, etc.). If you decide to visit us, please respect the following hygiene requirements:

  1. Wear a mask. 
  2. Keep 2 meters away from others. 
  3. Wash your hands before and after your visit. 
  4. Cough or sneeze into a handkerchief or the crease of your elbow. 

What happens if I recognize a stage element that has potential copyright?

Our team does everything possible to retrace the history of each scenic element with the information we have. It is possible that a copyrighted item may inadvertently end up in our shop. If you identify such an item, please contact us and we will be happy to remove the object if necessary.

Material Pick-Up

What happens when I pick up my order?

Bring your invoice number on-site and our team will show you your order. Before leaving with your new items, Écoscéno will note the weight of your order for our environmental impacts.

How does transportation work?

It is your responsibility to provide a vehicle suitable for the size and weight of your items. Contact us before you place your order if you are uncertain of the weight or dimensions of an item.
You are responsible for loading your purchases into your vehicle. As we will not be able to help you outside the warehouse, please provide additional assistance if you have heavy or large objects.

For environmentally-friendly transportation, we recommend the services of Courant Plus.

When can I pick up items at the warehouse?

(By appointment only)

  • Monday – 9am to 4pm – Textiles Shop

  • Tuesday – 9am to 4pm – Textiles Shop

  • Wednesday –9am to 4pm – Textiles & Materials Shop

  • Thursday – 9am to 4pm – Materials Shop

  • Friday – 9am to 4pm – Materials Shop

Can I get my order refunded?

All our sales are final. Refunds are only available if the item purchased has been damaged during handling at the warehouse or if there has been an error in the item description.

What if the item I ordered is too big for my vehicle?

Item dimensions are made available on their online listings. If an item cannot fit, you will need to arrange another transportation method accordingly. Refunds are not available.

Is it possible to have my order delivered?

Unfortunately, we cannot organize delivery services at this time.

How long do I have to pick up my order?

You have 14 days to pick up your order.

Is the condition of items guaranteed?

No, the manufacture and use of our items may span several years. We cannot guarantee our products and their history may be unknown. We check the state of our items, but they are not tested or certified by an engineer. Remember that in the case of human usage, it is necessary to have the advice of a professional before use.

Donating Materials To Écoscéno

How do I donate materials to Écoscéno?

Materials must be approved by Dominique, our Operations Manager, before they are brought to our warehouse. Contact us at info@ecosceno.org

What kinds of materials does Écoscéno accept?

Écoscéno advocates for ecodesign. Articles we resell must not be designed as single-use or disposable. For example, an object such as nailed or splintered particle board that is impossible to modify is unlikely to be reusable. Ask yourself the following question: "Would I reuse these materials myself?” If the response is yes, there is a good chance that your material will be accepted.

When can I bring materials to Écoscéno?

(By appointment only)

  • Monday – 9am to 4pm– Textiles Shop

  • Tuesday – 9am to 4pm – Textiles Shop

  • Wednesday – 9am to 4pm – Textiles & Materials Shop

  • Thursday – 9am to 4pm– Materials Shop

  • Friday – 9am to 4pm – Materials Shop


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